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REFUND, RETURNS &. EXCHANGE POLICY
REFUNDS
For refunds, you have seven (7) days after receiving your items to request a return or exchange. Refunds are only issued if the error is on our part; see Exchange below for details.
To be eligible for a return, your item must be in the same condition that you received it. Items must be unused, unwashed, free from scent or marks, and returned with original tags and packaging.
For hygiene reasons, earrings, hair accessories, headwraps, bonnets, and other personal-use items are final sale unless they arrive damaged or incorrect. Sale items and custom or altered items are also final sale.
Contact us at info@niellascreation.com before sending an item back. Unauthorized returns may not be accepted. Customers are responsible for return shipping unless the item arrived damaged or incorrect. Original shipping charges are not refundable. Eligibility is confirmed after the returned item is inspected.
EXCHANGE
The fastest way to ensure you get what you want is to return the item you have. We will notify you once we’ve received and inspected your return, and let you know the next step to take. Once the return is accepted, kindly make a separate purchase for the new item.
If the error is on our part and you would like a refund, let us know, and we will refund your original payment method after we receive and inspect the return. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If we receive a “return to sender” notice after an order has shipped, for any reason, the shipping fee will not be refunded; only the cost of the item will be refunded to the customer's original payment method.
RETURNS FOR SALE ITEMS
Unfortunately, all items on sale are final, and there are no returns, refunds, or exchanges for African print fashion and accessories on sale. For hygiene reasons, earrings, hair accessories, headwraps, bonnets, and other personal-use items are final sale unless they arrive damaged or incorrect. Sale items and custom or altered items are also final sale.
DAMAGED / INCORRECT ORDERS
If your order arrives damaged or you receive the wrong item, contact us at info@niellascreation.com within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue quickly.