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  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.

Frequently Asked Questions

How Do I Know What Size of Dress To Select?

Kindly View our dress chart, to see your preferred size before you make a selection and place your order. You can use a measuring tape to measure your waist, hips, and bust, for ease of matching with our sizing chart. 

What is your return policy?

Kindly view our Return/Exchange Policies here

What are the payment options?

We offer two kinds of payment options, credit/debit card payment, and manual payments.

Manual payments are made through e-transfer via Interac to the email address: payment@niellascreation.com. (preferred payments for Canadian shoppers)

After making payment kindly send a receipt/email confirmation of your payment to info@niellascreation.com. As soon as we receive confirmation, your order will be updated accordingly.


Do you sell gift cards?

Unfortunately, we don't sell gift/store cards at the moment.

We will notify you as soon as we start selling.


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